Client Account Manager
Full Time • Niles
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Paid time off
- Training & development
ABOUT CUSTOM PRINT GRAPHICS:
Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.
WHAT YOU'LL DO:
Custom Print Graphics (CPG) is a Chicago-based decorated apparel company with over 15 years in the industry. We specialize in screen printing, embroidery, and direct-to-film (DTF) decoration, serving clients ranging from local small businesses and nonprofits to regional and national brands. We're a close-knit team that takes pride in the work we put out — and we're growing. If you're someone who thrives on owning relationships, keeping things organized, and being the person clients actually trust to get it done, keep reading.
WHAT YOU'LL DO:
- Serve as the primary point of contact for an assigned portfolio of client accounts from order placement through delivery
- Build and maintain strong, long-term client relationships through consistent, proactive communication
- Respond to inbound inquiries from new and existing clients via phone and email with professionalism and urgency
- Assist clients with quotes, pricing, and product questions using established guidelines
- Follow up on open orders, artwork approvals, and proofs to keep jobs on schedule
- Communicate order status and timelines proactively — before the client has to ask
- Collaborate with production, art, and shipping teams to resolve issues and keep workflow smooth
- Maintain organized records of client interactions, orders, and correspondence
WHAT WE'RE LOOKING FOR:
- 1–3 years in account management, client services, or a similar client-facing role — print, promo, apparel, or manufacturing experience is a strong plus
- Someone who takes ownership, follows through, and doesn't need to be chased down to get things done
- Strong written and verbal communication skills — organized, responsive, and clear
- Comfortable learning order management and production software
- Calm under pressure in a fast-paced, deadline-driven environment
- Reliable and detail-oriented with a genuine investment in doing the job well
WHAT WE OFFER:
- $20–$24/hr depending on experience
- Paid Time Off (PTO)
- 401(k) retirement plan
- Monday–Friday, no nights or weekends
- Real growth opportunity with a well-established company
Compensation: $20.00 - $24.00 per hour
About Us
Custom Print Graphics is conveniently located in Niles, IL just minutes outside of Chicago. Here at Custom Print Graphics we take pride in giving you competitive contract screen printing prices, superior printing quality and top notch customer service.
Custom Print Graphics, only uses the industries finest screen printing presses and embroidery machinery. With our on-site graphic design team and customer service department, we make the ordering process move seamlessly from start to finish. We are committed in providing you the highest quality embellishment on your garments and visually stunning large format graphics that will make your company stand out from the rest.
Custom Print Graphics, only uses the industries finest screen printing presses and embroidery machinery. With our on-site graphic design team and customer service department, we make the ordering process move seamlessly from start to finish. We are committed in providing you the highest quality embellishment on your garments and visually stunning large format graphics that will make your company stand out from the rest.
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